FAQ

We can supply our equipment all over the world. For orders more than 499 euros shipping is free, otherwise we add 35 euro to your total cost for international delivery. Please keep in mind that upon receipt, customs officers may require payment of customs taxes /duties at the rate determined by the legislation of your country.

Warranty and Vlad Blad Irons Quality Department:

E-mail –  [email protected] We provide the warranty that covers any repairment for the first owner. The warranty does not include damage to the product resulting from accident or misuse. In cases of part breakage after warranty covered period passed you only have to pay the single replacing part cost.

Coil tattoo machines: we provide 25 years of warranty for the frame, coils, armature bar and capacitor 1 year for the spring, vise screw, contact screw binding posts. 1 year of warranty for coils cover and frame coating (except vise screw area).

Rotary tattoo machines: we provide a 1 year warranty for all components, a 1 year warranty for motor, cover and frame coating (except vise screw area)

Power supplies: we provide 2 years of warranty for the power supply and 1 year for the adapter. Warranty is not valid in cases of self repairs, power supply body openings, physical damage of body, microschemes and wires.

Cords and footswitches: we provide a one year warranty for cords and footswitches.

Warranty is not valid in cases of self repairs and physical damage. Purchasing our equipment you buy not only a product but our customer service, support and care about every our client.

We never refuse to answer any questions about our equipment and how to work with it. We really love our customers that why we offer life time free service of all of our tattoo machines setting up for the first owners. To make a complete diagnostics and identify the cause of a breakdown or malfunction of the rotary equipment, we have to make a full or partial disassemble. If we find signs of self-repair, fluid in the equipment mechanism, attempts at self-soldering, the warranty is canceled. In this case, only paid repair is possible. If during pre-repair diagnostics of the equipment, the above interventions are detected, about which the workshop was not previously notified, and if the client refuses to pay for the repair, then the equipment will be sent back disassembled due to the fact that our products must pass all stages of testing and performance verification with original components, before leaving our workshop.

On our website, each product card contains detailed information about the product. There is also a lot of information/photos/videos of products on our social networks. If after studying this you still have questions, you can ask them to the manager via Instagram or email.

You can place an order without having an account, but we recommend creating an account; this will help you track your order and receive up-to-date information about new products and discounts. Also, you will not need to re-enter your data when placing new orders.

We collect and process your personal data only with your willing consent. With your permission, we can collect and process the following data: name and surname, e-mail address, phone number, home address, digital wallet identifications, social media account information. Collection and processing of your personal information is carried out in accordance with the laws of the European Union.

The user, who has provided vladblad.shop with their personal data, has the right for their alteration and removal, as well as the right to recall the agreement to data processing. Time, during which your personal data will be stored is: 12 months. After finishing with the processing of your personal data, the website's administration will permanently delete it. To access your personal data, you can contact the administration on: [email protected]. We will be able to pass your data to a third party only with your willing consent. If the data was transferred to a third party, which is not associated with our organization, we cannot perform any changes to that data.

Records of your IP address, time of visit, browser settings, operational system and other technical information is saved in the database when you visit vladblad.shop. This data is necessary for the correct display of the website's content. It is impossible to identify the person of the visitor using this data.

Subscribe to our social networks, information about current discounts and promotions is always available there. Or you can always contact our managers for up-to-date information on this issue via Instagram

In the packaging of each product you will find a QR-code with instruction. If you lose it or for some reason can't scan it, instructions are always available online. Go to the manuals  https://vladblad.shop/manual. We also provide video-care instructions by our social media.

This option is not provided. The site presents a wide range of top-end custom handcrafted machines designed by Sergei Shpigel. Participate in our competitions, this is a great opportunity to express yourself and get a machine with your personal engraving.